Frequently asked questions

What's an iButton?

An iButton

An iButton

An iButton is a stainless steel container about the size of a dime that holds an electronic chip with a unique ID number. The container is attached to a plastic holder about the size of a house key and designed to fit on a key ring. They are extremely rugged and waterproof. See our iButton page for more.

How do these locks work?

When you touch an iButton to a CrossOver lock, the lock reads the ID number on the chip inside the iButton and checks its database to see if that iButton has been given access on that day and at that time. If it has, the lock unlocks. If it hasn't, it doesn't.

The CrossOver X45, X25, X15 and Doorstrike Controller are used with the AccessPilot software for Windows. After you set up your iButtons and locks in the software on your PC, you transfer the information to each lock by saving the info to a special yellow Program iButton that contains a memory chip. Then you just touch the iButton to each lock to transfer the information.

The Solo lock does not use PC software. All setup is done by pressing the keypad buttons on each lock. As you might imagine, it can get pretty tedious setting up everything at more than a couple of Solo locks. It's much easier to do all the work in the software and then copy the information to each lock: That's why we suggest the X45 or X25 for facilities that will use more than a few locks or expect to make frequent changes in their setups. In addition, the PC software allows you to download user data collected by the locks so you can see who used them and when.

How long do the batteries last?

The lock is designed to handle 10,000 operations (unlock, lock, etc.) before the batteries need replacing. The lock will warn you when its batteries get low—the red LED will light up and it will beep three times—but to be on the safe side, we suggest replacing the four alkaline AA batteries every six months.

What happens if the batteries run out?

The X45, X25 and Solo ship with standard keys that can be used in an emergency. The X15 ships with a battery-powered power pack that will give the lock enough "juice" for it to open so you can access the battery compartment on the inside. (Be sure not to store these keys or power pack inside the room the lock is protecting!)

The X25 and the Solo look the same. Can I buy the software and use it with the Solo?

No. While the two look the same on the outside, they have different electronic components inside. Of the two, only the X25 has the capacity to work with the software.

I use a Mac. Can the AccessPilot software work on that?

The short answer is "maybe." The software was written to run on Windows, and we've only tested it on Windows machines. It might run on a Mac that's running Apple Boot Camp plus Windows or virtualization software such as VMWare Fusion or Parallels plus Windows, but we haven't tested it and can't support it because we can't help you very much if you have problems. (We're a Windows-based company.)

I have a lot of people coming and going at my building, and keeping track of who has access and who doesn't is difficult. Will CrossOver locks make things easier?

Absolutely. Here are some of the things you can do with a CrossOver lock:

  • Give someone the ability to open the lock one time only. For instance, you can give a repairman a four-digit code to enter on the lock's keypad. It will work only once.
  • Give someone—employees, for instance—the ability to open the lock only between certain times of the day and/or on certain days with an iButton or ID code.
  • Prevent an iButton from operating the lock. This is helpful if an employee quits and does not return his or her iButton. Programming the lock to deny access to their iButton takes just a few seconds—less time than it takes to call a locksmith (and it's free).
  • See who used the lock and when they used it (failed attempts, too). Each lock contains memory and a clock; you can download an audit trail quickly and easily. Read the true story of how a CrossOver lock's audit trail helped solve a crime.

My lock will be installed in a dim area of my building. Is there any way to illuminate it?

Yes. There's a red LED (light) in the center of the probe that you touch with your iButton to open the lock. You can set that LED to blink so it's easier to see where to touch your iButton. This is especially helpful for people who don't see well in low light. CrossOver locks have the added benefit of not requiring a user to twist a key, like ordinary locks. To unlock and open a door, all you need to do is touch your iButton to the probe and push the handle down. The X45, X25 and Solo locks meet ADA (Americans with Disabilities Act) standards.

Do I need a locksmith to set this up?

No. The locks fit on a standard door (drilling templates are provided), so anyone who is reasonably handy can install them. There's no wiring to run and the first time you run the software, you're guided step-by-step through the setup process, with help at every point.

What kind of maintenance do these require?

Just change the batteries every six months, That's it.

I'd like to put a heavy-duty lock on an outside door, where it will be exposed to the elements. Any suggestions?

The X45 would be the best choice. It's heavy duty and can handle from 0° F. to 120° F. (-17° C.to 48° C.)