Our support technicians can be reached in several ways:
630-879-6400
Click the download button below to download the AccessPilot software. After you install the software you'll have two choices:
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Problem | Possible Reason | Solution |
---|---|---|
iButton is not working. | Key isn’t set up in system or restricted. | Check lock to see if the key has access. See Chapter 4 or 5 in the user manual for instructions. |
Red light in lock’s iButton probe; lock beeps three times. | Batteries are low. | Change batteries and reset the time on lock. |
Green light is on and two beeps, but motor is not running. | No power to the lock motor. | Make sure the motor wire is firmly connected to the two halves of the lock. |
Temporary Access Code is not working. | Code has expired. | Check the expiration date on the access code or reissue an access code. |
After changing the batteries, the Temporary Access Code stops working. | Internal time is lost. | Reset the time on the lock. See Chapter 9 in the user manual for instructions. |