Our support technicians can be reached in several ways:
Click the download button below to download the AccessPilot software. After you install the software you'll have two choices:
All documents are in Adobe Acrobat format (PDF). Most computers already have this free and valuable program; clicking on a link below starts Acrobat and opens the document. If you don't have Acrobat installed, your browser will let you know. To download the latest version of Acrobat, click here.
The CrossOver X30 has been discontinued and replaced by the CrossOver X45.
|iButton is not working.||Key isn’t set up in system or restricted.||Check lock to see if the key has access. See Chapter 4 or 5 in the user manual for instructions.|
|Red light in lock’s iButton probe; lock beeps three times.||Batteries are low.||Change batteries and reset the time on lock.|
|Green light is on and two beeps, but motor is not running.||No power to the lock motor.||Make sure the motor wire is firmly connected to the two halves of the lock.|
|Temporary Access Code is not working.||Code has expired.||Check the expiration date on the access code or reissue an access code.|
|After changing the batteries, the Temporary Access Code stops working.||Internal time is lost.||Reset the time on the lock. See Chapter 9 in the user manual for instructions.|