Downloads, documentation and troubleshooting

Software download

Click the download button below to download the AccessPilot software.

Documentation for discontinued products

All documents are in Adobe Acrobat format (PDF). Most computers already have this free and valuable program; clicking on a link below starts Acrobat and opens the document. If you don't have Acrobat installed, your browser will let you know. To download the latest version of Acrobat, click here.

CrossOver X45

Software manual (for current AccessPilot software)
CrossOver Lock Quick Start Guide
Installation instructions and exploded view

Guides

Importing lock data from iKeypad software into AccessPilot. (iKeypad software is a less user-friendly version of lock software, which was written by the lock's manufacturer, not TimePilot.)

iButton Solo

CrossOver X25

Software manual (for current AccessPilot software)
Software manual (iKeypad software—outdated)
CrossOver Lock Quick Start Guide
Installation instructions and exploded view

CrossOver X15

Software manual (for current AccessPilot software)
Software manual (iKeypad software—outdated)
CrossOver Lock Quick Start Guide
Installation instructions

CrossOver Door Controller

Software manual (for current AccessPilot software)
Software manual (iKeypad software—outdated)
Installation instructions

CrossOver X30

Software troubleshooting

Problem	Possible Reason	Solution
iButton is not working.	Key isn’t set up in system or restricted.	Check lock to see if the key has access. See Chapter 4 or 5 in the user manual for instructions.
Red light in lock’s iButton probe; lock beeps three times.	Batteries are low.	Change batteries and reset the time on lock.
Green light is on and two beeps, but motor is not running.	No power to the lock motor.	Make sure the motor wire is firmly connected to the two halves of the lock.
Temporary Access Code is not working.	Code has expired.	Check the expiration date on the access code or reissue an access code.
After changing the batteries, the Temporary Access Code stops working.	Internal time is lost.	Reset the time on the lock. See Chapter 9 in the user manual for instructions.