Our support technicians can be reached in several ways:
Click the download button below to download the AccessPilot software. After you install the software you'll have two choices:
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|iButton is not working.||Key isn’t set up in system or restricted.||Check lock to see if the key has access. See Chapter 4 or 5 in the user manual for instructions.|
|Red light in lock’s iButton probe; lock beeps three times.||Batteries are low.||Change batteries and reset the time on lock.|
|Green light is on and two beeps, but motor is not running.||No power to the lock motor.||Make sure the motor wire is firmly connected to the two halves of the lock.|
|Temporary Access Code is not working.||Code has expired.||Check the expiration date on the access code or reissue an access code.|
|After changing the batteries, the Temporary Access Code stops working.||Internal time is lost.||Reset the time on the lock. See Chapter 9 in the user manual for instructions.|